Sometimes, doing the best work for our clients means telling them things they don't want to hear.
Take, for instance, Mountain Khakis
, a retailer who engaged us to custom-build its e-commerce site. The company came to us knowing what it wanted: a custom back-end system. But as we dug into the project, we realized Mountain Khakis didn't need something custom. Instead, an off-the-shelf system could give them everything they needed and, in the process, save them time and money.
So that's what we told them. And in the end, that's what they chose. We lost a client, but we did what was right for the business.
Companies hire us for our technological and business expertise. They know what they want, but it's our obligation to show them a better way, if we find one. We come to each project open-minded and committed to honesty and transparency at each stage of the process. That kind of communication can be difficult in the short-term, but it's always better in the end.