Case in point: Recently, Meridian noticed that a particular process that assigned special pay for certain jobs wasn’t working. Baciu brought it to the team at Dualboot Partners to investigate, and we immediately went to work to determine what was going wrong.
It wasn’t an easy fix.
We started trying to understand the process and when it should and shouldn’t apply. We held meetings with the team at Meridian to ask questions and test assumptions. Then, we built out the code and tested for quality and performance. In January, we released the solution into production, and now, the process works.
“I appreciated their dedication to make sure we solved it correctly and in a way that we’re not going to have to go back and solve it again,” Baciu said. “This wasn’t just about getting a hot fix in there so we don’t have to deal with it right now.”
Making those fixes and getting Salesforce running smoothly and efficiently is now opening up new opportunities for Meridian, including a transition out of its current Salesforce setup and into a version that is designed for service-based businesses like Meridian.
“Moving to the version of Salesforce for service-based businesses is going to solve a lot of our existing problems, open up a lot of really great tools and resources and move us forward as a company when it comes to how we function internally to get the job done,” Baciu said. “This will be a very large transition, but we feel confident that Dualboot Partners knows our system to the extent that we know we can lean on them and utilize them as we move forward and prepare for implementation.”
The project should take a total of six months to complete, and in the end, it should open up new and exciting potential for Meridian as it grows.
“Salesforce can be such a useful tool, and once you understand how to navigate it and use it, you can see how the possibilities are endless,” Baciu said.